(3ʀᴅ ᴡᴇᴇᴋ)sᴜʙᴍɪssɪᴏɴ- (ᴅɪᴀʟᴏɢᴜᴇs)💗

situation 10: complaint about a shoes rack are damage

Speaker A: Hello.

Speaker B: Hello, This is Aleeya. How can i help you?

Speaker A: I'd like to make a complaint about a shoes rack, i bought here yesterday.

Speaker B: I'm sorry to hear that. What's the trouble?

Speaker A: I found some damage on the shoes rack. One of the layer is broken and some screws are also missing.

Speaker B: I'm so sorry you've been inconvenienced. Would you like a refund?

Speaker A: Yes, i want to refund. 

Speaker B: Do you have your store receipt with you? 

Speaker A: Yes i do.

Speaker B: Can you read last three numbers on the invoice number for me to check your confirmation buying?

Speaker A: The number is 339.

Speaker B: From our data, that show you already bought the shoes rack yesterday at 10am. If you want to make a complaint, firstly you must provide a pictures of the damage shoes rack as evidence.

Speaker A: Okay, after i take a pictures, what should i do?

Speaker B: And after that, you should visit our official website to file a complaint.

Speaker A: What's your official website?

Speaker B: Our website is www.miscellaneous.com.

Speaker A : okay!

Speaker B : In this website, you must state your problem whether the item purchased is damaged or broken. You must also put a picture of the damage to the item in the website. Finally, you must wait for your complaint to be processed.

Speaker A: Okay, thank you for the explanation, can i know how long my complaint will be processed?

Speaker B: Your complaint will be processed in 2-3 working days.

Speaker A: Okay, thank you.

Speaker B: Do you have any other question?

Speaker A: No, nothing else. Thank you again for your help.

Speaker B: You're welcome, have a nice day.

Speaker A: Okay, you too.